We are currently facing a situation where Israel is experiencing a state of war, leading to safety concerns and logistical difficulties.
Due to these circumstances, we are regrettably forced to temporarily suspend deliveries to Israel.
Orders with delivery addresses set to Israel will not be processed, and we apologize for any inconvenience this may cause.
During these challenging times, the safety and well-being of our customers and everyone involved are our top priorities.
We promise to resume delivery services as soon as the situation stabilizes.
DODOSKIN
*Please note that this notice may be subject to updates and revisions as the situation evolves, and we will do our best to provide the most up-to-date information as the circumstances change.
※ Shipping Notice before shipping to countries such as brazil, Argentina, Europe, and Peru
- Customers from Argentina and Chile must fill in their TAX/TAD IDs on Address Line 2. Due to customs issues in Argentina, you can only order up to 3 items.
- Customers from Brazil must fill in their CPFs on Address Line 2.
(As the VAT exemption standard is abolished, the buyer's VAT number is required.)
- Customers from Indonesian must fill in their Tax ID (NPWP) on Address Line 2.
- Customers from European will have to pay all taxes on receipt of products due to a change in European policy From July 1, 2021.
- Customers from Peru can only purchase up to 4 items.
※ Custom Taxes
All Customers are fully responsible for any kinds of custom related issues, such as Custom Taxes, Import Taxes,
Value added Taxes, etc. All Customers are required to pay charges such as customs fee,service fee, administration fee,
warehousing fee whatsoever related with customs. Customs issues vary by countries,
so customers need to contact local customs office for detailed information to avoid potential problem.
※ USA Shipping
- Express from USA shipping : 3 ~7 Business Days
If it is not in stock in the US, it may take 15-30 days because it is sent from Korea.
Free shipping on purchases over $30.
※ Customs Refusal
We are not responsible for packages refused by customs, despite of any reason including denial to pay tax, banned importing items, and any other customs related issues.
When refused package returns to DODOSKIN, we are not responsible to ship it out again.
But we inform our customers of receiving notice of the package and if customers pay shipping cost again, DODOSKIN will ship it out.
No refund, no replacement will be incurred by DODOSKIN with any of customs related issues.
Nevertheless, if you wish to return it, the buyer will be responsible for the return shipping cost.
If the returned product arrives at DODOSKIN after paying the return shipping cost from the buyer, a refund for the order is possible.
※ Holiday Day Shipping
See last day to order below for standard and express shipping with expected arrival by 12/24.
All orders with Arrival Date of 12/24
Last Day to Order
Time
Shipping Type
Date
Cutoff time
US 3-Days
Tuesday, December 19, 2023
10:59 A.M. (KST)
Standard
Sunday, December 10, 2023
10:59 A.M. (KST)
Expedited
Wednesday, December 20, 203
10:59 A.M. (KST)
*Delivery by 12/24 is not guaranteed.
We offer FREE US 3-Days shipping, Standard shipping, Expedited shipping on all US merchandise orders.
Please refer to this:
US 3-Days shipping (Over $30.00)
Standard shipping (Over $30.00)
Expedited shipping (Over $80.00)
FREE
FREE
FREE
DODOSKIN offer 3 business day shipping on all US 3-Days shipping product orders. However, due to delays related to demand, US 3-Days shipping orders may experience delays.
US 3-Days shipping is FREE for orders over $30.00. Standard shipping is also FREE for orders over $30.00. Expedited shipping is FREE for orders over $150.00. Depending on the shipping company, your order may arrive on a weekend.
※ Parcel Forwarding Services
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs.
We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
Any order addressed to a parcel forwarding company is placed at your own risk. DODOSKIN is not responsible for lost or stolen packages.
※ Multiple Shipping Addresses
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
※ Restricted Hazardous Items
Each country has a different policy on Hazardous product issues.
DODOSKIN is not responsible for informing every hazardous product policy for every country.
Please verify with your local customs office on hazardous materials if concern before ordering.
Certain items, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted from air-transport due to U.S.
Department of Transportation regulations and must be shipped by ground shipping only and will potentially take additional time to arrive.
※ Business Days & Holidays
All orders process and ship Monday – Friday, excluding public holidays within the South Korea.
Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship from our distribution centers on weekends or the following the public holidays in South Korea:
New Year’s Day (신정) – January 1
Korean New Year (설날) – 1st day of 1st lunar month
Daeboreum (정월 대보름) – 15th day of 1st lunar month
Independence Movement day (3ㆍ1절) – March 1
Children’s Day (어린이날) – May 5
Buddha’s Birthday (부처님 오신 날) – 8th day of 4th lunar month
Memorial Day (현충일) – June 6
Constitution Day (제헌절) – July 17
Liberation Day (광복절) – August 15
Chuseok (추석) – 15th day of 8th lunar month
National Foundation Day (개천절) – October 3
Hangul Day (한글날) – October 9
Christmas (크리스마스) – December 25
Election days for elections on the termination of terms of office referred to in Article 34 of the Public Official Election Act (「공직선거법」 제34조에 따른 임기만료에 의한 선거의 선거일) – Not fixed, but always Wednesday.
※ Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of out orders are sended within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track your delivery, please start by searching on the carrier website. If it doesn't show any results, please contact us at cs@dodoskin.com. For products that are not US 3-DAYS, as they originate from South Korea, tracking information becomes accessible only after the product has arrived at the warehouse in the United States. Title to the products in your order is transferred from DODOSKIN to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from DODOSKIN to you when your order is delivered to you. This transfer of title does not affect our returns policy, available here.
(https://www.dodoskin.com/policies/refund-policy)
For your convenience, you will see the expected delivery date for your order when you select a delivery option, on the Order Confirmation page, and on the Order Confirmation email.
Expected Delivery Time (Excluding Holidays) and Available Delivery Options by Country
