No, currently we only allow one shipping address per order. If you need to ship items to multiple addresses, you will need to place separate orders for each address.

You can view your order details by logging into your account on our website and checking the "Order History" section. Alternatively, you can check your order confirmation email for details. If you need further assistance, contact us at cs@dodoskin.com.

Items in your cart are typically held for up to 30 days. However, availability is not guaranteed as items may sell out or be removed from stock. For the most accurate information, check your cart regularly.

If items in your cart are missing, they may have sold out or been removed from stock. We recommend checking our website for availability or contacting us at cs@dodoskin.com for further assistance.

Currently, DODOSKIN allows only one form of payment per order. If you wish to use multiple payment methods, you would need to place separate orders for each payment method.

If your payment fails, check your details, ensure sufficient funds, and try a different method. Contact your bank if needed. For help, email us at cs@dodoskin.com.

DODOSKIN processes payments in U.S. dollars (USD). Depending on your location and the currency of your payment method, your bank or payment provider may apply currency conversion fees. We recommend checking with your bank to understand any additional charges that may apply.

To apply a promotional code or gift card, simply enter the code in the designated box during the checkout process. This box is typically found below the product details section and beneath the payment and shipping options. Once entered, the discount will be applied to your order total before you complete the payment.

If you notice a duplicate charge on your account, please contact DODOSKIN immediately at cs@dodoskin.com. Our customer service team will investigate the issue and, if necessary, process a refund for the duplicate charge. We strive to resolve such issues promptly to ensure your satisfaction.

Yes, an invoice is automatically emailed to you after your order is placed. This invoice serves as your receipt and includes detailed information about your purchase. If you require a more detailed or customized invoice, please contact us at cs@dodoskin.com, and we will be happy to assist you.

Refunds are processed to the original payment method used at checkout. After DODOSKIN receives the returned item, it typically takes 1-3 business days for the refund to appear in your account. The exact timing may vary depending on your bank or credit card company. If you do not see the refund after this period, we advise contacting your bank for further assistance.

If your delivery is missing and you haven’t received your item, please contact the shipping carrier as tracking number for redelivery options or updates. In the U.S., this could involve USPS, FedEx, or UPS, and issues might arise due to handling or delivery staff, even with government carriers like USPS. For international shipments, the local shipping carrier in the respective country will be responsible. Once a shipment is handed over to the carrier, we must rely on their processes.

Delivery issues can occur for several reasons:

Address Errors: Incorrect or incomplete addresses can lead to delivery problems or missed deliveries.
Shipping Problems: Items may be lost or damaged during transit.
Carrier Mistakes: Errors or misplacements by the shipping carrier can occur.
Logistics Issues: Mistakes or delays at the warehouse or in the logistics process can affect delivery.
Recipient Absence: If the recipient is not home or cannot be reached, the item might be returned or missed.
Documentation Issues: Problems with customs or other documentation can delay international shipments.

If your delivery is missing, first contact the shipping carrier to resolve the issue. If you need further assistance, please reach out to us at cs@dodoskin.com. We will do our best to help you and take all possible actions to assist you.

Oh dear, there's no need to worry.

If your order was delivered to the wrong address, please contact the shipping carrier immediately to resolve the issue. They may be able to redirect the package or retrieve it. Additionally, email us at cs@dodoskin.com so we can assist you further and ensure your order reaches the correct destination.

If your order has already been shipped and you need to change the address, follow these steps:

Contact the Shipping Carrier: Reach out to the shipping carrier immediately to request an address change or redirect the package. They may have specific procedures for handling such requests.

Email Us: Notify us at cs@dodoskin.com about the address change request. We will assist you and coordinate with the carrier if needed.

If your order has not yet been shipped, please contact us as soon as possible via email at cs@dodoskin.com or through our Live Chat service. Provide your order number and the new address, and we will update the shipping details before dispatch.

For any additional questions or assistance, feel free to reach out to us.

To place an international order, simply select Select your country at checkout and follow the prompts. Shipping options and rates will be displayed based on your location. If you need assistance, email us at cs@dodoskin.com.

For more information about our shipping areas, click here.

We offer international shipping to most countries except French Polynesia, Israel, Myanmar, South Africa (one province), Spain, and Ukraine. If you’re unsure about your location, please check with us or try placing an order to see if shipping is available.

For more information about our shipping areas, click here.

Some deliveries may require a signature upon receipt, depending on the carrier and the value of the package. If a signature is needed, the carrier will typically notify you at the time of delivery. If you're unavailable to sign, the carrier may attempt redelivery or provide instructions for pickup.

Taxes on your order are calculated based on the shipping address and the applicable tax laws in that region. The tax amount will be displayed during checkout before you finalize your purchase, so you’ll know exactly how much you’ll be charged.

For orders placed outside of the United States, shipping times, costs, and carrier options may vary. Detailed information about international shipping can be found on our website or by contacting our customer service team.

If you have a product subscription with DODOSKIN, your orders will be automatically shipped at the interval you selected. For any questions about managing your subscription, shipping, or payment, please refer to our subscription FAQs or contact us at cs@dodoskin.com.

延長された保証は、製品の種類と延長期間に応じて、異なるコストで提供される可能性があります。

詳細については、ご連絡ください。

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

If you would like to track the status of your return, please email us at cs@dodoskin.com. We will provide updates on the return and refund process and assist with any questions you may have.

To return an item, email us at cs@dodoskin.com within a week of receiving your package. We will provide you with return instructions. Please note that you will need to cover the return shipping cost. Refunds will be processed once we receive the returned item.

Refunds are issued once the returned item has been received and inspected. The refund process may take 1-3 business days to reflect in your account, depending on your bank or credit card company. If you do not see the refund after this time frame, please contact your financial institution for further details.

If you receive a damaged, defective, or incorrect product, please contact us at cs@dodoskin.com within one week of receiving your order. We will provide instructions for returning the item, and we will arrange for a replacement or a full refund. DODOSKIN will cover the return shipping costs in such cases.

DODOSKIN does not specify any cancellation charges. However, please note that order changes or cancellations may not be possible once the shipment has started. For any cancellation requests, it’s important to contact us as soon as possible at cs@dodoskin.com.

Shipping charges are non-refundable if you cancel your order. If the order has already been shipped, cancellation might not be possible. Please reach out to cs@dodoskin.com immediately if you wish to cancel an order that has not yet been dispatched.

Yes, we offer exchanges if you would like to swap your product for a different size or item. To initiate an exchange, contact our customer service team at cs@dodoskin.com. Please note that the item you wish to exchange must be in its original condition. We will provide further instructions once you reach out to us.

To ensure the legitimacy of the email, verify that it is from our official email address: cs@dodoskin.com If the email is from a different address or seems suspicious, please contact us directly at cs@dodoskin.com to confirm its authenticity.

Yes, we welcome product and brand suggestions! You can email your requests or suggestions to cs@dodoskin.com. We appreciate your input and will consider it as we continually strive to improve our offerings.